Rep to Josh
At one time, Alton prided themselves for their consumer research and their ability to know what the customer wanted. However, in recent times, it has become a complete shambles. Unlike the majority of enthusiasts, I tend to seee this from the point of view of the 'normal' visitor - yeah, the ones who actually make money for the Park.
These visitors visit once a year, sometimes travelling great distances, at great expense, sometimes having to incur hotel costs also. So to have planned their day out, only to turn up and find the rides closed until 11, is a disgrace. II suspect that the retail and food outlets were open though. These kinds of decisions shape the liklihood of a re-visit from these guests, which will not have an impact until next year.
It is good that they have reversed their decision, but why, oh why did they make such a ridiculous decision, in the first place?